Date of Last Update: February 4, 2026

Terms of Service

We will always be fair, open and honest with you.

Introduction

XolApp (“we”, “our”, or “XolApp”) requires users (“Customer” or “you”) of its services and software to accept and adhere to these terms and conditions (the “Agreement”). This Agreement governs your access to and use of XolApp’s business management platform, including appointment booking, invoicing, payments, communications, and related services (the “Services”). By accessing or using any part of the Services, you agree to the terms and conditions described below. We may update this Agreement from time to time. We will give you at least 30 days’ notice of material changes. If you continue to use the Services after that period without providing written notice of rejection, the updated Agreement will be deemed accepted.

1. Software/Service

1.1 Rights for Use

The Services include the right to use the XolApp software and support, including but not limited to: our web application (accessed via any supported browser), appointment booking and scheduling, client management, invoice creation and payment collection, Stripe-powered payment processing (including in-person and online payments), Telnyx-powered phone and SMS communications and AI assistant features, custom domain and webpage management, team and staff management, analytics and reporting, and related support (collectively, the “Services”). Subject to this Agreement, we grant you a limited, non-exclusive, non-transferable, worldwide right to access and use the Services solely for your business purposes.

1.2 Accounts; Security

Access to certain parts of the Services requires an account (“Account”). You represent that all information you provide is current, accurate, and complete. You will maintain and update that information promptly. You are responsible for maintaining the confidentiality and security of your account and password. Accounts are not transferable except in connection with a change of ownership or control of your business. You agree to notify us promptly if you become aware of any unauthorized use of your account. You are responsible for all activities under your account and for all charges incurred by users you add to the account. Sharing account access to avoid paying for required licenses or subscriptions is prohibited.

1.3 Restrictions on Use

In using the Services, you will not: (a) reverse engineer, reverse compile, disassemble, or create derivative works based on the Services; (b) use automated means (e.g. scraping, crawling) to extract or modify data from the Services without our written consent; (c) input or post content that is illegal, threatening, harmful, offensive, defamatory, or that infringes others’ intellectual property or privacy rights; (d) store data regulated by HIPAA or similar data privacy laws in a manner that violates those laws; (e) store or transmit credit or debit card data in violation of PCI DSS or our instructions; (f) transmit viruses, malware, or other code that could damage or compromise the Services; (g) use the Services to monitor availability, performance, or functionality for benchmarking or competitive purposes; (h) permit any third party to do any of the foregoing; (i) use the Services to compete with XolApp; or (j) allow third parties to use or access the Services except your employees or contractors acting on your behalf.

1.4 Maintenance

We may modify the underlying software and Services as we deem necessary, without prior notice. Such modifications form part of the Services under this Agreement.

1.5 Applicable Laws

Your access to and use of the Services must comply with all applicable laws and regulations. You may not use the Services or any data in violation of any law. Compliance with applicable laws (including those governing payments and communications) is your responsibility. Where the Services are used to process payments, you must comply with PCI DSS and any other applicable standards.

1.6 Suspension of Services

We may suspend the Services (a) to prevent damage to or degradation of the Services or to stop unauthorized or non-compliant use, (b) for operational reasons such as repair, maintenance, or improvement, or in an emergency, or (c) if you fail to pay amounts due after notice. Where practicable we will give prior notice for (a) or (b) and will restore the Services as soon as reasonably possible after the cause of suspension is resolved.

2. Data Licenses

2.1 Customer Content

As between you and XolApp, you retain all title and intellectual property rights in the data and information you submit to and store in the Services (“Customer Content”). We may store and maintain Customer Content in accordance with our business processes and Privacy Policy. After expiration or termination of this Agreement or your account, we may deactivate your account and delete data therein. You grant us the right to host, use, process, display, and transmit Customer Content to provide the Services under this Agreement. You are solely responsible for the accuracy, quality, legality, and appropriateness of Customer Content and for obtaining any rights we need to perform the Services.

2.2 Aggregated Data

Subject to our confidentiality obligations, we may (a) capture data regarding use of the Services by you and your end users, (b) collect metrics and data from Customer Content, and (c) aggregate and analyze such data (“Aggregated Data”). We may use, reproduce, and prepare derivative works from Customer Content only as incorporated into Aggregated Data, and we will not use Aggregated Data in a way that identifies you or your users as the source.

3. Third-Party Services

The Services may integrate with or link to third-party services (e.g. Stripe, Telnyx, domain registrars, communication providers). Except as we agree in writing, you may not frame, embed, or modify the Services or any portion thereof. We are not responsible for, and disclaim liability for, any third-party services. If you connect the Services to third-party APIs or services, you authorize us to send and receive Customer Content with those services and represent that you have the right to grant such authorization.

4. Intellectual Property

4.1 Proprietary Rights

Our intellectual property, including the Services, our trademarks and copyrights (excluding your Customer Content), and any modifications, remains the exclusive property of XolApp and its licensors. No rights are granted to you except those expressly set out in this Agreement.

4.2 Feedback

Any advice, feedback, or comments you provide about the Services may be used by us freely and do not give you any interest, ownership, or royalty in our intellectual property.

5. Payment

5.1 Subscription and Fees

You agree to pay the subscription and other applicable fees for the plan you select, as specified on the XolApp website or during registration. Fees may be billed in advance (e.g. monthly or annually) to your payment method, and you authorize such charges. If you fail to pay when due, we may suspend or terminate this Agreement and your access to the Services. We may provide email notice and a grace period (not more than 20 days) for overdue payments. If payment is not received within that period, we may (a) recover our reasonable collection costs, including legal fees; (b) suspend or revoke access until all amounts are paid; and (c) terminate this Agreement.

5.2 Refunds

Fees for the Services are generally non-refundable. There are no refunds or credits for partial use, upgrades or downgrades, or unused time. Downgrading may result in loss of content, features, or capacity; we are not liable for such loss. You remain responsible for fees until your account or this Agreement is terminated as set out herein.

5.3 Taxes and PCI

You are responsible for all applicable taxes. Our fees do not include taxes unless stated. You must comply with PCI DSS when using the Services to process card payments. We are not liable for breaches of PCI DSS or unauthorized use of card data resulting from your failure to comply. We may suspend or restrict your account if card or financial details are stored in non-designated areas (e.g. booking notes or customer fields).

6. Services and Pricing Modification

We may modify, add, change, suspend, or discontinue the Services or any features from time to time, in our sole discretion, with or without notice. We may change pricing upon at least 30 days’ notice (e.g. by posting on our website or within the Services). Continued use after the notice period constitutes acceptance. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Services.

7. Payment Processing Services

The Services may include payment processing (e.g. via Stripe) for in-person and online payments. Use of payment processing may require you to agree to the payment provider’s terms (e.g. Stripe’s services agreement and privacy policy for your jurisdiction). We do not guarantee the security of connections to payment processing services and are not liable for unauthorized access to data transmitted through them. We make no warranties, express or implied, regarding payment processing services. We are not responsible for disputes arising from your use of third-party payment processors.

8. Term and Termination

8.1 Termination

This Agreement applies until terminated by you or us. We may terminate this Agreement or suspend your access at any time if we believe you have breached these terms, if we stop providing the Services or a material part thereof, or as required by law. Upon termination or suspension, we have no liability to you and (except as expressly provided) will not refund amounts already paid. You may terminate at any time (e.g. via the cancellation process in the app); thereafter you may not access or use the Services. Your rights under this Agreement end immediately, and your data and content may be deleted (on request or as per our data retention policy).

8.2 Data After Termination

We do not guarantee that your content can be recovered after your account is cancelled. We are not liable for any loss or damage following cancellation. It is your responsibility to back up any content or data you need before cancellation.

9. Confidential Information

“Confidential Information” means information disclosed by one party to the other that is designated confidential or that reasonably should be understood as confidential. The Services, their features, pricing, and product plans are our Confidential Information. Each party will keep the other’s Confidential Information confidential using at least reasonable measures and will not use it except to perform obligations or exercise rights under this Agreement. Confidential Information may be disclosed to employees, contractors, or advisors who need to know it and are bound by confidentiality. The receiving party has no obligation regarding information that is or becomes publicly available (other than through its breach), is received from a third party without breach of confidentiality, was already in its possession, or is independently developed. Either party may disclose Confidential Information as required by law or to enforce this Agreement.

10. Privacy Policy

Data we collect in connection with the Services is handled in accordance with our Privacy Policy, which is incorporated by reference and available on our website (e.g. at /privacy). By using the Services you consent to the collection and use of data as described in the Privacy Policy.

11. Disclaimers

WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT THEY WILL MEET YOUR REQUIREMENTS. WE ARE NOT RESPONSIBLE FOR ISSUES ARISING FROM YOUR CONTENT OR THIRD-PARTY APPLICATIONS OR SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, TITLE, OR FITNESS FOR A PARTICULAR PURPOSE.

12. Limitation of Liability

IN NO EVENT WILL WE OR OUR AFFILIATES BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOSS OF REVENUE, PROFITS, DATA, GOODWILL, OR REPUTATION) ARISING OUT OF THIS AGREEMENT OR THE SERVICES. OUR MAXIMUM LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THIS AGREEMENT WILL BE LIMITED TO THE AMOUNT OF FEES YOU HAVE PAID TO US IN THE ONE (1) MONTH PRIOR TO THE EVENT(S) GIVING RISE TO SUCH LIABILITY. THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Indemnification

You agree to defend and indemnify XolApp and its affiliates from and against any claims, demands, or proceedings brought by a third party arising out of or related to your Customer Content or your use of the Services (including breach of law or third-party rights).

14. General

Assignment

You may not assign or transfer this Agreement or your rights or obligations without our prior written consent. Subject to that, this Agreement binds and benefits the parties and their successors and assigns.

Notices

We will send notices to the contact(s) on file for your account. Notices (other than for breach) may be provided within the Services or by email.

Relationship

This Agreement does not create a partnership, joint venture, or agency. Neither party may bind the other or make representations on the other’s behalf.

No Third-Party Beneficiaries

This Agreement is for the sole benefit of the parties. Nothing herein confers on any other person any legal or equitable right, benefit, or remedy.

Force Majeure

Neither party is liable for failure or delay in performance (other than payment obligations) due to causes beyond its reasonable control, including acts of God, war, government action, labour disputes, natural disasters, or other similar events.

Governing Law and Jurisdiction

This Agreement is governed by the laws of the jurisdiction in which XolApp operates (or as specified on our website). Each party irrevocably submits to the exclusive jurisdiction of the courts of that jurisdiction for any dispute arising out of this Agreement.

Severability; Waiver; Amendment

If any provision is held unenforceable, it will be interpreted to achieve the original intent to the fullest extent permitted by law, and the rest of the Agreement remains in effect. No waiver of any term is effective unless in writing and signed. This Agreement may be amended only in writing signed by both parties, except where we provide for acceptance of updated terms by continued use.

Entire Agreement

This Agreement, together with the documents it incorporates by reference (including our Privacy Policy and any plan or payment terms), constitutes the entire agreement between you and XolApp regarding the Services and supersedes any prior agreements.

If you have questions about these Terms of Service, please contact us through the contact or support options provided on our website.